Agenda Packet 9-24-18 Work Session

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2017 Incident Reviews, Inquiries, Policy Complaints, and Service Complaints Received Date Closed Date Time Open (days) Classification Summary Outcome 9/6/2017 9/18/2017 12 Performance RP has been unable to get a return call from the officer investigating his car theft. Sgt. learned the RP had left calls on the officer's days off and that the officer had returned calls when he returned to duty. The officer had also looked into a possible security video that showed no usable video of the incident. Sgt. also left messages with RP. 9/6/2017 9/7/2017 1 Courtesy RP alleged two officers made derogatory remarks to him as they were booking him into jail 8 months ago. Review of reports, ICV and interviews with officers found no evidence that officers made rude remarks to RP. 9/6/2017 9/11/2017 5 Policy RP inquired into whether a police report should have also been submitted to the DA and not just to the court. Sgt. learned that because the report was pertaining to an official court issue, the officer did need to route it only to the court. Sgt. spoke with RP about his inquiry. 9/6/2017 9/14/2017 8 Policy RP was concerned that she now has a police contact on her record after an officer spoke with her about smoking in a non-smoking area. Sgt. learned that RP was given a warning and the officer completed an FI card to document his contact with RP. The warning is not eligible to be removed from records. RP did not answer calls to speak about the incident. 9/6/2017 9/18/2017 12 Performance RP was unhappy with a call taker who took a long time to ask questions about his bike being taken. Supervisor found that the call taker entered the call for dispatch within a minute and a half of RP's call, then continued to ask questions about the bike. As the call taker was in training, a failure to communicate that to RP was noted. The Supervisor spoke with the call taker and with RP about the findings. 9/6/2017 9/14/2017 8 Discrimination RP was upset that an EPD officer called the Springfield PD to report a man in his yard, a possible burglary in progress. RP was concerned that the call was due to his race. Sgt. found that the call for service was made by an EPD officer who reported a suspicious white male (not a suspicious black male) at the address. The Sgt. noted to RP that many times someone casing the home may go to the front door knock and then go around back once they believe no one is home. RP understood the circumstances of the call after speaking with the Sgt. 9/8/2017 10/27/2017 49 Inquiry RP was unhappy that an officer questioned her son about the cars, and things in their garage, after her son had allowed the officer access to their property while looking for a suspect. RP's son is Latino and RP felt that was what prompted the questions. Sgt. spoke with the officer involved who thought that he had built a rapport with RP's son, and felt bad when he realized it had not been taken that way. The officer requested to apologize to the son. 9/11/2017 11/14/2017 63 Performance RP was unhappy that an officer had not returned his calls about a stolen wallet. Sgt. learned that the officer had taken the report on desk duty and did not know follow-up had been requested. Officer checked in with RP. Appendix B Page 23 of 32 September 24, 2018, Work Session – Item 2