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2017 Incident Reviews, Inquiries, Policy Complaints, and Service Complaints <br />Received <br />Date <br />Closed Date Time Open <br />(days) <br />Classification Summary Outcome <br />10/16/2017 10/27/2017 11 Performance RP felt an officer treated her rudely and keep her <br />outside in the cold too long during an <br />investigation. <br />Sgt. reviewed BWV of the incident and found that when the officer <br />asked RP clarifying questions, the RP yelled at the officer. Video <br />showed the officer was professional and polite while trying to get <br />all the information he needed. The officer did not require RP to <br />stay outside during the investigation. Sgt. spoke with RP regarding <br />his findings. <br />10/17/2017 11/2/2017 15 Inquiry RP inquired into some misinformation she was <br />given when her son was taken to the hospital by <br />EPD. <br />Sgt. learned that the son had been cited in lieu of arrest, which <br />should have been communicated to RP. Sgt. spoke with RP about <br />the situation. <br />10/17/2017 11/30/2017 43 Performance RP was unhappy with the service he received <br />from officers who took a report about a caretaker <br />stealing from him. <br />Sgt. reviewed BWV of the interaction and found that officers only <br />asked questions necessary to file the report for RP. The response <br />was delayed due to higher priority calls. No policy violations were <br />noted. <br />10/17/2017 11/20/2017 33 Performance RP complained about the service received <br />during several calls to 911. <br />Review of calls made by the address in question noted that each <br />was resolved during the call or within a hour of the call being place. <br />No policy violations were noted. <br />10/23/2017 11/1/2017 8 Performance RP reported an EPD volunteer who did not stop <br />at the stop line at an intersection. <br />Supervisor spoke with RP about the concern. <br />10/24/2017 11/30/2017 36 Performance An anonymous caller reported a motorcycle <br />officer impeding the flow of traffic by being <br />stopped on the side of the road on 18th Avenue <br />during the morning rush hour. <br />Sgt. reviewed the complaint and found that the motor officer was <br />having the desired effect of slowing traffic in the area that has <br />received numerous complaints of speeding. <br />10/24/2017 10/25/2017 1 Performance <br />Dismissed: <br />Alternate <br />Remedy <br />RP alleged that on officer violated his rights by <br />asking for identification when he was not <br />violating any laws. <br />Preliminary review by Auditor's Office found officer had probable <br />cause to cite RP. Dismissed: Alternate Remedy <br />10/25/2017 11/17/2017 22 Performance RP was unhappy with the service she received <br />from the Animal Control Division. <br />RP was unhappy with the length of time for a response; Lt. found <br />that each time RP contacted Animal Control, she received a return <br />contact in 24 hours or less. Lt. spoke with RP at length about the <br />situtation she was experiencing in her neighborhood. <br />10/30/2017 11/20/2017 20 Performance RP expressed concerned that he was unable to <br />get an officer to call him back regarding an <br />incident in which his son was hit by a car. <br />Sgt. spoke with RP about his concerns and counseled the officer <br />about checking his voicemail and returning calls. <br />10/31/2017 11/22/2017 22 Incident Review <br />Performance <br />RP was concerned about the level of service his <br />daughter and her roommates received after a <br />break in. <br />Sgt. reviewed the calls made to the non-emergency line by RP's <br />daughter and roommates and found at the time of the call <br />absolutely no officers were available. The call takers followed <br />policy by giving instructions for next steps, but could not give a <br />time frame for a response. <br />Appendix B Page 27 of 32 September 24, 2018, Work Session – Item 2