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20 <br /> <br /> ADDITIONAL TIPS <br />Go in pairs and use a tracking sheet to take notes and track where you’ve been. <br />Have potential operators as well as people who live in the area participate if possible, <br />creating a situation where neighbors can talk to neighbors. <br />Look to the FAQ in this handbook for other potential questions that may be asked. <br />If no one answers the door, leave a flyer. <br />If someone wants to talk, it’s good to give them the space to do so and listen to their <br />concerns. If someone doesn’t want to talk, that’s fine too. Just let them know there is a <br />number on the flyer they can call if they have questions or concerns later. Sometimes it also <br />just helps to remind people that you are a volunteer who cares about this issue because ___. <br />Some may get off topic and discuss broader or separate issues all together. You may find it <br />helpful to say something like, “I hear you. While we care about all issues that affect [the <br />neighborhood or the community], we’re community members who are working more <br />specifically on this effort right now. On that other topic, you may want to talk to [your <br />neighborhood association, your City Councilor, the City Parking Office, etc.]” <br />Refrain from getting into an argument with someone. If a conversation becomes <br />unproductive or argumentative, just leave it. <br />Have a contact or response prepared for how someone may become involved. <br />Leave any residence or business where you are or become concerned for your safety. <br /> <br /> <br /> <br />Neighbor: <br />Will people just be hanging out and roaming around my neighborhood? There are lots of kids here. <br /> <br />Outreach Volunteer: <br />Good question. People are expected to be off site during the day and taking that time to meet with service <br />providers, run errands and progress on their plan towards stable housing. They’re expected to leave the <br />neighborhood around the rest stop unless they’re accessing a service nearby, and to take paths into and <br />out of the site that are least invasive to the neighborhood. We completely understand concerns about <br />safety, and the operators and managers are well-trained and committed to making sure the sites run <br />safely and successfully. The rules and close oversight help them do that. We haven’t had previous issues <br />with people lingering around the neighborhood or making it feel unsafe. <br /> <br />Neighbor: <br />Who are some of the people that these rest stops have helped? <br /> <br />Outreach Volunteer: <br />There are a variety of people who experience homelessness and utilize the rest stops. Some of the sites <br />have prioritized more veterans, women or people with disabilities. Some people have just recently <br />become homeless and might not stay in the rest stop very long before they get back into housing, while <br />others have been experiencing homelessness for a while and work closely with social service providers on <br />their particular barriers and challenges for transitioning back into housing. So it really varies. <br /> <br />Neighbor: <br />Who do I talk to if I have more questions? <br /> <br />Outreach Volunteer: <br />You can call the City Manager’s Office. The staff person who serves as the liaison for this program is Regan, <br />and her direct number is here on the flyer. <br /> <br />January 23, 2019, Work Session - Item 2