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Police Complaint System and Civilian Oversight Recommendations <br /> <br />III. Research and Community Values <br /> <br />Even before the work plan was approved, the commission began two efforts to jumpstart the <br />information gathering phase of the project. An extensive literature review was initiated to collect <br />current information on best practices and issues surrounding police complaint systems. A binder <br />of written material on police oversight was compiled and provided to commissioners, including <br />the 1998 External Review Advisory Committee (ERAC) report. This information was also <br />posted on-line with links to the material where available, and a binder was placed in the library <br />to facilitate public access to this information. See Attachment A for the commission's research <br />material list. <br /> <br />Also beginning in June 2004, a series of community forums were conducted to solicit public <br />input on perceived barriers to lodging a complaint against the police, expectations for a model <br />complaint system, and suggestions for improvements to the process. Specifically, participants <br />were asked these questions: <br /> · What, if anything, wouldpreventyoufromfiling a complaint with thepolice <br /> department? <br /> · If you havefiled a complaint in the past, what was your experience like? <br /> If you have not, what would you expect from the process? <br /> · What ways can you think of that would improve the complaintprocess? <br /> <br />Community members were also encouraged to share comments by email or phone. All <br />comments were captured, summarized and provided to the commission to help identify the key <br />issues and community values to be addressed. See Attachment B for the list of public input <br />sessions and commentary. <br /> <br />In November, several commissioners attended police in-service training sessions to gather <br />employees' perceptions about the current complaint system and ideas for improvements. These <br />sessions provided useful suggestions and insights from officers and helped assure EPD personnel <br />that the commission was considering the needs of both officers and civilians in its process. <br /> <br />In addition to the public forums, the commission began reviewing existing policies and practices <br />used in the complaint process. Staff presentations on internal affairs procedures, complaint <br />investigations, and city disciplinary processes were delivered. Commissioners Bettman and <br />Laue attended the National Association for Civilian Oversight in Law Enforcement conference to <br />collect information on different law enforcement complaint processes in place and learn first- <br />hand about the successes and challenges of these models. The conference also afforded an <br />opportunity to build relationships and network with others who are involved in this work. <br /> <br />A crucial portion of the background information received was the report "Review of National <br />Police Oversight Models." A contract was signed with the Police Assessment Resource Center <br />(PARC) to conduct a national review of civilian oversight models for jurisdictions that are <br />comparable to Eugene and to develop recommendations on models that might be a good fit for <br />our community. Two public presentations of the PARC report were delivered in February 2005. <br />The report reviewed thirty different oversight systems, grouping them into three broad <br /> <br /> <br />