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Police Complaint System and Civilian Oversight Recommendations <br /> <br />Other Intake-Related Recommendations <br /> <br />Staffing and Physical Location of the Auditor's Office <br />The intake model as described will require additional staffing to be successful. This includes, at <br />a minimum, an auditor and requisite staff (approximately 3 FTE) and additional investigative <br />capacity in the internal affairs unit. The commission recommends that physical location of the <br />auditor's office be separate from the police department but in close proximity to facilitate a close <br />working relationship with others involved in the complaint process. <br /> <br />Anonymous and Third Party Complaints <br />Currently, the Eugene Police Department has a practice of accepting anonymous and third party <br />complaints on a case-by-case basis, but there are no formal, documented procedures in place. In <br />general, anonymous and third party complaints can only be investigated if there is enough <br />credible and specific information provided to identify the incident/personnel involved. For <br />clarification, it was agreed that third party complaints include both those submitted by a witness <br />to the incident (can be either an involved party or not), or by a person who is did not witness the <br />event but is bringing the complaint forward on behalf of another person based on information <br />relayed to his/her. In the latter case, the third party may be a parent or an advocate, for example. <br /> <br />Noting that anonymous and third-party complaints can serve an important role in the complaint <br />process and can offer a sense of safety to complainants who are fearful of coming forward, the <br />following is recommended: <br /> <br /> c> The police department should have a formal policy of accepting both anonymous and <br /> third party complaints. <br /> <br /> o Anonymous complaints should be documented and investigated until they either meet a <br /> lack of credibility threshold or investigative leads are exhausted. It is acknowledged that <br /> complaints alleging more serious misconduct or criminal behavior will be allocated more <br /> investigative resources than other anonymous complaints. It is also recognized that the <br /> chances for successful resolution of anonymous complaints are low, particularly if the <br /> investigator cannot contact the complainant for additional information, and that these <br /> cases may be closed after a preliminary investigation due to insufficient evidence or <br /> information. <br /> <br /> o In addition to accepting anonymous complaints, the department should allow <br /> complainants to request that their personal information be kept confidential from named <br /> employees if an investigation ensues. <br /> <br /> o The policy should acknowledge the acceptance of two categories of third party <br /> complaints: <br /> · Those with a reasonably direct relationship to the incident, such as a witness or <br /> person with professional or organizational knowledge of incident (supervisor, <br /> other employee). <br /> · Advocates or others with a special relationship to complainant (e.g., parent <br /> assisting a minor child who was directly affected, advocates for persons with <br /> disabilities, mental health issues, non-citizens or persons with language barriers). <br /> <br /> 13 <br /> <br /> <br />