Agenda Packet 6-19-19 Work Session

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2018 Incident Reviews, Inquiries, Policy Complaints, and Service Complaints Appendix B Page 40 of 48 Received Date Closed Date Time Open (days) Classification Summary Outcome 10/24/18 11/27/18 33 Inquiry RP reported that an officer who came to his home to present charges was domineering and intimidating and insisted that the door remain open during their conversation. Body cam of the interaction showed that the officer was professional and at no time was verbally or physically forceful or aggressive with RP. Calls to RP would not go through and no voicemail was available. 10/25/18 10/29/18 4 Inquiry RP reported that while he waited 2 days for officers to help with a civil standby, the minutes the property manager called 5 officers showed up and refused to allow him to gather his belongings. Cpt. learned that during the incident RP had told the officers he would not leave if allowed to enter the property. RP also did not take officers up on the offer to gather some of his items for him. The officers were patient and understanding with RP but could not allow him to enter. Cpt. spoke with RP about the incident. 10/29/18 11/20/18 21 Service Level RP was unhappy that on officer was not dispatched to deal with her drug addict mother who was lurking outside her apartment. Review of the CAD and calls about the incident found that the call was difficult to triage due to the mother continually coming and going from the property. Due to the fact that no clear emergency was articulated and the call loads at the time, the call held on the screen until much later in the day. Supervisor spoke with RP and explained what EPD could do, how Cahoots could be utilized and policies that relate to her type of issue. 10/30/18 11/1/18 1 Performance Dismissed: Timeliness RP reported an interaction with an officer in May that he felt he was being brushed off. Dismissed: Timeliness 11/1/18 11/19/18 18 Service Level RP was upset that the illegal camping issue in front of her business has not been dealt with, even with repeated calls. Lt. reviewed the process involving the camping issue near RP's business and noted where they were in that process; Lt. then spoke with RP and sent an officer to attempt contact. A 72-hour notice was given. Lt. has recently been assigned the camping program and is reviewing to identify solutions for making the program work more efficiently. 11/1/18 12/3/18 32 Courtesy RP was felt an officer's email exchange was rude and unhelpful. Review of the emails found them not to be rude, but they redirected RP back to an online form without answering her questions. Sgt. explained to the officer it may have been more efficient to have called RP and answered her questions. Sgt. spoke with RP. June 19, 2019, Work Session – Item 2