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<br /> <br /> Independent Police Auditor’s Office -- 2018 Annual Report 12 <br /> <br /> <br />The most common method used by the community to file complaints with our office continues to be <br />the telephone (50%). The phone has consistently been the source of about half of our complaints. <br />Walk-in complaints continued to increase substantially (over 230% increase from 2016-2018), possibly <br />due to our additional building signage. <br /> <br /> <br /> <br /> <br />2018 Complaint and Commendation Statistics <br />Classification and Number of Complaints <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />How were complaints filed? <br /> <br /> <br /> <br /> <br /> <br />0% <br />5% <br />10% <br />15% <br />20% <br />25% <br />2013 2014 2015 2016 2017 2018 <br />Auditor Complaint Form Internal Social Media Walk In <br /> <br /> <br /> <br /> <br /> <br /> <br /> Allegations of <br />Misconduct(including <br />Criminal Conduct) <br /> <br /> <br /> <br />Days to close Supervisor <br />Actions (median) <br /> <br /> <br />) ( <br />355 <br />37 <br /> 1 <br />24 <br />18 <br />Misconduct <br />complaints <br />from community members <br />Internally generated <br />complaints <br /> <br /> Officer involved <br />shootings <br /> <br />Our office received 392 complaints in 2018, which <br />was a 20% increase from 2017. <br /> <br />Classification 2016 2017 2018 <br />Allegation of Misconduct 24 22 21 <br />Allegation of Criminal <br />Conduct <br />5 4 3 <br />Incident Review 22 22 18 <br />Respectful Work <br />Environment <br />7 1 1 <br />Inquiry 104 108 135 <br />Policy Complaint 37 31 34 <br />Service Complaint 171 137 181 <br /> <br />Most categories of complaints remained steady; <br />however, inquiries increased by 25% and service <br />complaints increased by 32%. The total number of <br />complaints was above our 8-year average of 370. <br />June 19, 2019, Work Session – Item 2