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<br /> <br /> Independent Police Auditor’s Office -- 2018 Annual Report 14 <br /> <br /> <br />Incident Reviews were created in 2016 as an intermediate category between allegations of minor <br />misconduct (“Supervisor Actions”, see below) and allegations of serious misconduct. Our office <br />participates in Internal Affairs’ investigations into incident reviews, and prior to interviewing the <br />involved employee, our office consults with Internal Affairs to determine if the complaint should be <br />reclassified (for instance, if it appears serious misconduct occurred) or if the investigation to date is <br />thorough, fair, and complete. The 18 incident reviews were those that were not reclassified and were <br />handled via the Internal Affairs investigation. <br /> <br />Most incident reviews were related to conduct (9) or performance (6). Four complaints of uses of <br />force were addressed as incident reviews. <br /> <br /> <br /> <br />Policy Complaint <br />A complaint is classified as <br />a policy complaint when <br />the reporting party is <br />concerned about a specific <br />EPD policy. <br />Inquiry <br />A complaint is classified as <br />an inquiry when it appears <br />that the reporting party has <br />generalized concerns or <br />confusion about an <br />incident. <br />Service Complaint <br />A service complaint is a <br />complaint of minor <br />misconduct. <br />Incident Reviews <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Inquiries, Policy Complaints, and Service Complaints <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Inquiries, policy complaints, and service complaints are all forwarded to <br />EPD supervisors for follow-up with the reporting party; all three are <br />therefore categorized as “supervisor action”. Our office reviews the <br />complaint before it is closed and contacts the reporting party with a <br />closing letter and a survey. <br />Inquiries and service complaints increased from 2017 to 2018, with policy <br />complaints remaining steady. Most inquiries were handled by the <br />supervisor and closed (82 of 135); 53 were dismissed following our <br />preliminary investigation. Similarly, 33 of 34 policy complaints were <br />adequately addressed by the supervisor; only 1 was dismissed. <br />Service complaints were our most common type of complaint, as has been <br />the pattern over the last several years; 157 of 181 were handled and <br />closed by an EPD supervisor. <br /> <br />Conduct <br />3% <br />Courtesy <br />15% <br />Discrimination <br />1%Other <br />3% <br />Performance <br />60% <br />Service level <br />17% <br />Use of Force <br />1% <br />Service Complaints by Sub-Classification <br />June 19, 2019, Work Session – Item 2