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Tim Laue May 18, 2005 Page 2 In addition to using resources the City already has in place, the proposed investigation and review process should include the creation of two new resources: an internal auditor and an External Review Board. The internal auditor, who would be located within the City Manager's Office, should be appointed by, and report to, the City Manager. Appointment of the auditor by the City Manager (and not the City Council) means this new process can be commenced more quickly and less expensively, since no vote will be required to amend the Charter. The internal auditor should play an integral role throughout the investigation and review process. An External Review Board should be established within the confines of the existing City Charter. The board should be comprised of three to five community members appointed by the City Manager. By having the City Manager appoint the review board members, issues regarding the City Charter, as well as issues relating to the confidentiality of certain documents can be avoided because the review board will essentially be acting as agents of the City as opposed to as a public board. The review board members should serve staggered terms of perhaps three years. The City Council could review and approve criteria (proposed by the City Manager) that would govern the appointment of the review board members. The criteria should be cra~ed to ensure that the members represent a diverse cross-section of the community and that they are knowledgeable about, or have expertise regarding, law enforcement, employment, and community issues. The City Council's role with respect to the board shbuld include review and adoption of the appointment criteria. In the event the council wishes to have a larger role in the appointment of review board members, the council could interview and nominate candidates for the City Manager's consideration. The City Manager could then select from among the council's nominees (or reject them and request the council to nominate additional individuals). The following is an overview of the proposed complaint investigation and reView process I am recommending: Complaint Intake/Internal Auditor Individual complaints regarding the EPD should be received by the internal auditor. Investigation of Complaint The internal auditor should forward a complaint to the EPD for the actual investigation of the complaint. The decision on who should conduct the investigation would depend upon the nature and severity of the complaint. For example, complaints that involve performance or cUStomer service-related issues, such as discourtesy to citizens, could be investigated by the employee's