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FACILITY REQUIREMENTS <br />The ticket counter queuing and active areas are the next identified spaces of deficiency. This deficiency is <br />experienced from the passenger perspective. Proper queuing and active space in front of airline ticket <br />counters prevents passengers from backing into public circulation space and improves customer level of <br />service. <br /> <br />The next priority deficient spaces are the airline ticket offices behind the airline ticket counters. During site <br />visits of these areas, a deficiency was confirmed as office space “spilled over” into outbound baggage <br />areas, only to exacerbate another space deficiency issue. <br /> <br />Lastly, as airline growth continues through the planning period, there will be a need for more departure <br />lounge area and public circulation space. Much of the circulation space needed for landside areas is <br />driven by the ticketing area of the terminal and the associated queuing demand. Additional airside <br />circulation space will primarily be driven by the required construction of new departure lounge space as <br />the airport reaches activity levels associated with PAL 3. <br /> <br />One additional consideration for the passenger terminal (as well as all other buildings at Eugene Airport) <br />is retrofitting to meet modern seismic building code standards. The Oregon Structural Specialty Code is <br />the primary resource for these standards. This handbook undergoes regular review to ensure new <br />buildings are being designed to meet the most modern construction standards. The committee which <br />reviews this code is, at the time of this writing, undergoing the technical review process for the adoption <br />of the 2018 Oregon Structural Specialty Code update. Identifying opportunities to retrofit older sections of <br />the passenger terminal building to meet these modern seismic standards is recommended to ensure <br />structural integrity and provide public safety during earthquakes. Beyond protecting the structural <br />integrity and public safety during a natural disaster, retrofitting to new seismic standards allows the <br />terminal to act as a community center for resilience during events that effect the entire region. So long as <br />the airfield remains intact during any such event, the airport will provide a vital link in the supply delivery <br />chain for the region. <br /> <br />EUGENE AIRPORT MASTER PLAN 3-33 <br /> <br />