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FACILITY REQUIREMENTS TABLE 3-19 TERMINAL PASSENGER LEVEL OF SERVICE STANDARDS GradeLevel of ServiceFlowDelayComfort Level AExcellentFreeNoneExcellent Over-Design BHighStableFewHigh COptimumGoodStableAcceptably BriefGood DAdequateUnstableAcceptable for Short PeriodsAdequate Sub-Optimum EInadequateUnstableUnnacceptableInadequate FUnacceptableCross FlowsSystem BreakdownUnacceptable th Sources: ACRP Airport Passenger Terminal Planning and Design (2010) and IATA Airport Development Reference Manual, 10 Edition (2014) All planning factors used in this study target a level of service “C” for each program area. To determine the programmatic requirements, these planning factors and industry best practices were used according to the guidance outlined in the reference documents listed in the beginning of this section. However, some of the planning factors established in this guidance are better suited to very large airports. As such, the planning factors used in this analysis have been adjusted when necessary and tailored to best fit Eugene Airport’s operating environment. Through the use of these planning factors and best practices, the areas in the terminal that are—or will become—space deficient in the future were identified. The most deficient areas identified in this analysis are as follows: »Outbound Baggage Area »Checked Baggage Screening Facilities »Ticket Counter Queuing and Active Area »Airline Ticketing Offices »Departure Lounges »Public Circulation (Landside and Airside) Figure 3-10 shows space deficient hot spots within the airport terminal building. Hot spots within the context of the passenger terminal are defined as program areas with deficiencies which need to be addressed within the planning period. The highest priority areas identified are used by airline and TSA staff. The outbound baggage areas are used by airline staff to load screened baggage onto ground service equipment which transports the screened bags to the appropriate aircraft for loading. These spaces (also known as “baggage make-up” areas) show the highest need for space through PAL 3. Conversations with airline staff identified this as an issue and empirical study of bag handing operations on-site validated the awkwardness and lack-of necessary space to perform these functions. The adjacent TSA baggage screening facilities are located behind the airline ticketing area, surrounded by airlines ticketing offices and airline outbound baggage areas. These baggage screening facilities are divided into three separate and somewhat restricted rooms which serve to perform outbound baggage screening functions. In the future, exploring options for optimizing outbound baggage screening facilities could help alleviate space deficiencies and create operational efficiencies. Airport growth through the planning period will present the most need for space in these two areas. EUGENE AIRPORT MASTER PLAN 3-32