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<br />* A RELATIONSHIP CONFRONTATION/RESOLUTION PROCESS (Cont.) <br /> <br /> <br /> <br />o How do you feel about this experience? <br />o What did you learn that will make the group successful? <br /> <br />STEP 13. The parties are honored by having them go to the center of the room. This allows <br />them to make some physical gesture of resolution. <br /> <br />The facilitator manages this process. It is important that the individuals agree to the process in <br />the beginning. Once the individuals start to speak, they are allowed to continue without <br />interruption. It is not unusual for the other person to want to immediately set the record straight <br />as the first person talks. The facilitator must encourage this person to listen until the first person <br />is done. <br /> <br />Sometimes another member of the group wants to interrupt and set the record straight. Again, <br />the facilitator must ask the person to wait until the protagonists themselves have spoken before <br />letting others be involved. Each person is allowed to speak, but in turn, when the individuals in <br />conflict have had their say. <br /> <br />Sometimes one of the parties wants to go back over old ground. It is best to move the parties on, <br />cautioning against the natural desire to remain in the conflict. The individual may be allowed to <br />add information, even if repetitive, provided the solution is given at the end of the statement. It <br />is the responsibility of the facilitator to encourage the participants to move ahead, while still <br />being respectful of the need to confront. <br /> 27 <br />