Item A: Goals Workshop Follow-Up

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* A RELATIONSHIP CONFRONTATION/RESOLUTION PROCESS (Cont.) o The first person reacts and responds to what was said. The listener again repeats what she heard to the other. The other person responds and reacts to the new information. This is repeated by the other listener. This allows each person to clarify information, to get other feelings out, to maybe even be more confrontive now that it feels safe. o The listeners are asked to state what they feel are the key issues between the parties. This provides pro-active information to the protagonists, and helps them process the conflict. o Other members of the group are asked to state what they heard, how they feel about it, and what some resolution of the problem would be. o If others were mentioned by either of the two protagonists, they are given an opportunity to provide their view of the situation and how they feel about it. STEP 8. The first person is asked to express the needs of the other that she heard need to be met. This is an expression of the other's best outcomes in the relationship. She then expresses the needs she has that the other person can meet to help the relationship. STEP 9. The other person states the needs he heard the first person has, and states what his needs are. He then states what he is willing to do to meet the needs. STEP 10. The first person repeats the needs she hears the other has, and states her willingness to meet those needs. STEP 11. (OPTIONAL) Each person describes the relationship they will have with the other in a set period of time. This description may be recorded. This provides a best outcome or mission of the parties. STEP 12. Each person who participated states how they feel about the confrontation and resolution, and what they learned from the experience. Each of the listeners speaks first, then the parties in the conflict close the discussion. 26