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<br />2.5 The scope and type of services provided. <br /> <br />3. Complaint Records: The security agency shall maintain a record of all <br />complaints lodged against the agency and/or its personnel and those records shall reflect: <br /> <br />3.1 The complaining party or parties by name, address, and <br />telephone number; <br /> <br />3.2 The incident date of the complaint and a summary of the <br />complaint allegation; <br /> <br />3.3 The name(s) of agency personnel complained against; and, <br /> <br />3.4 A summary of the complaint inquiry and the outcome and <br />agency actions as a result of that inquiry. <br /> <br />R-3.285-E. Tenure of Record Maintenance: Service recipient and complaint <br />records shall be kept for a period of three years after the last date of service or <br />complaint. Employee records shall be kept throughout the period of active employment <br />and for a period of six months after termination of employment. <br /> <br />R-3.285-E Identification Card: Agencies shall provide each security agent with <br />an identification card which shall: <br /> <br />1. Contain the name, address and telephone number of the agency <br />emploYing the card holder; <br /> <br />2. Contain the name, date of birth, and physical description of the <br />card holder; <br /> <br />3. State the issuance date and signature of the current owner, <br />officer, or authorized agent issuing the identification card, and the expiration <br />date thereof; <br /> <br />4. Contain the signature and recent picture of the card holder; <br /> <br />5. Be comprised of a material that does not smudge, smear, wear <br />off, or otherwise render the required information unreadable; <br /> <br />6. Utilize both sides of the card if necessary to provide the <br />required information; <br /> <br />7. Be of such size as to make it convenient to carry upon the card <br />holder's person; and <br /> <br />Security Agency Administrative Rule R-3.285 - 5 <br />