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<br /> <br />Make timely decisions about program direction and evaluate operations and make <br />recommendations for improvement. <br /> <br />Establish long range objectives and specify the strategies and actions to achieve those <br />objectives. <br /> <br />Identify complex problems and review related information to develop and evaluate <br />options and recommend solutions. <br /> <br />Use logic and reasoning to identify the strengths and weaknesses of alternative <br />solutions, conclusions or approaches to problems. <br /> <br />Oversee and monitor the investigation of personnel-related matters in a unionized, <br />pubic agency. Plan and evaluate the results of independent investigations of sensitive <br />police conduct matters. <br /> <br />Communicate effectively orally and in writing to a variety of audiences. <br /> <br />Identify measures or indicators of system performance and the actions needed to <br />improve or correct performance, relative to the goals of the system. <br /> <br />Exercise sound, professional judgment in all phases of program implementation and <br />operation, weighing all interests and ramifications of decisions. <br /> <br />Develop training, operating procedures and professional standards for civilian <br />volunteers charged with reviewing policy complaints and investigations. <br /> <br />Use relevant information and individual judgment to determine whether events or <br />processes comply with laws, regulations, or standards. <br /> <br />Ability to: <br /> <br />Articulate information, procedures and practices clearly and concisely one-on one or <br />before groups. <br /> <br />Listen effectively to individuals and groups and build trust with diverse populations. <br /> <br />Use tact and diplomacy in dealing with sensitive and controversial situations. <br /> <br />Bring together diverse or opposing groups and individuals, and work issues through to a <br />mutually acceptable solution. <br /> <br />Establish and maintain constructive and effective working relationships over time with <br />diverse groups and individuals, including city elected officials and managers, community <br />groups, police employees, the public, media and others. <br />L:\CMO\2006 Council Agendas\M060222\S060222C-attA.doc <br /> <br />