Item 4 - PH/Ord. on Alarms - Laserfiche WebLink

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City of Eugene - Three-year comparison of alarm verification vs. no verification Dispatch decrease. A significant reduction in 3-Year Comparison of dispatched alarm calls has been achieved in the Alarm Dispatches first year of the verified response protocol. The graph below demonstrates the dramatic decline in 6000 police response to intrusion alarms. It is 5000 important to note that none of the numbers referenced in this report include robbery, panic, 4000 hold-up, or duress alarm activations, as police 3000 continue to respond to these without requiring verified response. 2000 1coo During the first period, police responded to 5,464 0 intrusion alarms, and the second period resulted 11/15/00- 11/15/01- 11/15/02- in 5,287 alarm responses. In contrast, in the first 11/14/01 11/14/02 11/14/03 (VR) complete year requiring verified response, police responded to only 396 intrusion alarms. Alarms associated with a crime incident. The generation of a police report indicates that there is some evidence a crime has taken place, although in many cases the crime is unrelated to the 3-Year Comparison of Alarms alarm activation (e.g. narcotics possession or driving Resulting in a Police Report 3.5 under the influence). During the period ending in [= 3 2001, only 1.5% of the 5,464 alarm responses (82) resulted in a police report being taken; of the 5,287 ~, 2.5 intrusion alarms that police responded to during the { 4.5 period ending in 2002, 1.7% (88) generated a report. 1 With the implementation of verified response, this {' o.5 rate doubled: police reports were taken in 3% (11) of ~. o the 396 alarms that police responded to during the period ending in 2003. ~v~4/o~ 11/14/o2 11/14/03(VR) Response times. A review of response times over the three years being considered illustrates the effect of the reduction in priority of intrusion alarms. During the 12-month period ending in November 2001, prior to reducing the police response 3-Year Comparison of priority to all intrusion alarms, the average response time Alarm Response Times from when the intrusion alarm call was dispatched to when officers arrived on scene was 4.88 minutes. In mid-2002, those same calls were assigned a reduced dispatch priority*, thereby increasing the average response time by a police officer to 4.96 minutes in the period ending in November 2002. In the first year of the verified response protocol, intrusion alarm calls received an appropriate priority recognizing that the alarm had already been verified and there was a likelihood that criminal activity had occurred. This is evidenced in the reduction of the average 11/15/oo- 11/15/Ol- 11/15/o2-police response time to a verified intrusion alarm to 3.45 11/14/01 11/14/02 11/14/03 (VR) minutes. Page 2 of 2