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significant blow to public trust. The 2003 Auditor's Report found several deficiencies in the <br />department's handling of complaints against its employees. Both of these issues strongly influenced <br />the type of strategy recommendations identified. <br /> <br />The strategies in the interim report focus on three topic areas: 1) improvements to the complaint <br />process, 2) community involvement, and 3) training. Regarding the first focus area, the commission <br />decided that as an extension of its work on strategies to improve police/community relations, it would <br />undertake an extensive review of the police complaint process and explore different models of police <br />oversight. A vital element of this project is to modify existing policies and procedures in such a way <br />as to build trust with the community, increase the accessibility and comfort level for people who want <br />to file complaints, and ensure accountability and fairness for all involved parties. This project will be <br />the main work plan item before the Police Commission over the next eighteen months. Other strategy <br />recommendations included: <br /> <br />· physical improvements to the police lobby area that would afford some measure of privacy to <br /> complainants and victims and create a more customer-friendly environment for others with <br /> business at the department; <br />· creation of an informational brochure to help educate the public about what to expect during a <br /> police stop and what their rights and responsibilities are, working in conjunction with the ACLU <br /> and ASUO on brochure content and dissemination; and <br />· transitioning employee diversity training to a cultural competency model that accommodates <br /> employees at different experience levels and links skills development to improved job performance <br /> and satisfaction. <br /> <br />The interim report on Strategies to Improve Police/Community Interactions was approved in July and <br />forwarded to the Chief for his consideration. <br /> <br />b. Preferred Policing Alternatives and Resource Priorities <br /> <br />This past year, the Police Commission became actively involved in supporting a safe and vibrant civic <br />center by adding a downtown community-policing project to its work plan. Originally conceived as a <br />partnership with Downtown Eugene Inc., to strategize options to expand community policing, the <br />project grew into a planning effort to recognize existing public safety strategies and partnerships that <br />help make the downtown area safe and to identify additional resources required to meet the area's <br />public safety needs. Over the past several months, three commissioners have worked with a diverse <br />group of downtown stakeholders to formalize current community policing programs and future needs <br />into a downtown public safety action plan that can serve as a model for innovative, neighborhood- <br />based policing efforts for other parts of the city. The planning group has completed a first draft of the <br />report for presentation to the Police Commission and will be assessing the resource implications of its <br />recommendations to help prioritize funding decisions. <br /> <br />The commission convened another task group to explore options to help ensure that Eugene Police <br />officers are easily distinguishable from other non-sworn public safety and security personnel. This <br />project stemmed from incidents either witnessed by or conveyed to commissioners where other <br />personnel were mistaken for Eugene police officers, seemingly due to similarities in uniforms. <br />Commissioners were concerned that uniform similarities could make it more difficult for residents to <br />determine which agency to contact following an interaction should questions or concerns arise and <br /> <br />2004 Annual Report Page 5 of 10 <br /> <br /> <br />