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Educating and involving the community in decisions about the Water Reliability Initiative and <br />second source is important to EWEB. Communications starts with the most interested parties, <br />including Springfield Utility Board and other water suppliers. But many other organizations and <br />individuals will want to learn more and join in the discussion. <br />Informed by public opinion research on water system reliability, EWEB staff and consultants <br />h <br />customers and others about this subject. The communications plan is intended to inform and <br />engage interested parties in a community conversation leading up to dec <br />major investments to improve water system reliability. <br />The communications plan outlines ways to strategically utilize available resources with the goal <br />of providing multiple opportunities for customers and others to learn more and get involved. <br />Different methods will be used to engage the public, increase awareness, and gain useful and <br />timely input. The conversation begins in 2012 to get EWEB customers and others up to speed in <br />time to contribute to ecisions to achieve water system reliability. <br />Highlights <br />Key findings water system reliability are <br />highlighted below. <br /> <br />EWEB Water Reliability Communications <br />Highlights <br />on a single water source, and <br />become concerned when they learn the facts. <br />They see the Willamette River as a logical alternative <br />source to be considered. <br />current low water rates, and are reluctant to invest in <br />major reliability improvements. <br />include: technical investigations, community outreach, <br />and exploring partnership opportunities with other <br />water suppliers. <br />A broad-based community conversation is needed to <br />educate and engage interested customers and others <br />about water system reliability and supply options. <br />EWEB ii <br />Water Reliability Initiative <br />Communications Plan <br /> <br />