Laserfiche WebLink
<br /> helpful in taking <br />their complaint (Question 1). This was a slight drop from 2010 (when 95% of respondents answered the <br />same), but still a great increase from 2009 (when only 81% of respondents agreed or somewhat agreed <br />to Question 1). Overall satisfaction with the process (Question 5) held steady at 62% (same as 2010). <br />Additionally, overall response rate continued to increase, up to 23.9% from 21.5% in 2010 (46 surveys <br />returned) and 18.4% in 2009 (37 surveys returned). <br />Service Complaint Surveys 2009 - 2011 <br />40 <br />35 <br />30 <br />25 <br />20 <br />2009 <br />15 <br />2010 <br />10 <br />2011 <br />5 <br />0 <br /> <br />Service Complaint Surveys 2009 - 2011 <br />40 <br />35 <br />30 <br />25 <br />20 <br />2009 <br />15 <br />2010 <br />10 <br />2011 <br />5 <br />0 <br /> <br />30 <br /> <br /> <br />