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<br /> <br /> <br />Policy Complaints and Inquiries <br /> <br />complaints are referred to either a supervisor (where appropriate) or an Internal Affairs sergeant. For <br />example, a policy complaint may be investigated by a supervisor where a particular officer, division, or <br />program is the focus of the complaint. Similar to a service complaint, the investigator will contact the <br />complainant, as well as any involved officer(s), and write a memo detailing their resolution of the <br /> <br /> <br />A complaint may be classified as an inq <br />EPD <br />Police Operations Manual (POM) 1102-3, Part I.A.1. An inquiry may be investigated by a supervisor, <br />informed regarding the progress of inquiries and will contact the reporting party with a resolution. <br /> <br />Policy Complaints and Inquiries, 2008-2011 <br />54 <br />60 <br />53 <br />50 <br />36 <br />4034 <br />32 <br />Policy Complaints <br />30 <br />22 <br />Inquiries <br />20 <br />15 <br />20 <br />10 <br />0 <br />2008200920102011 <br /> <br />31 <br /> <br /> <br />