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investigations to explain the investigations, show them video and audio and related reports. They have <br />exhibited customer service in assisting complainants understand outcomes. Internal Affairs case files <br />are organized in a logical manner and maintained in a secure environment as required. Weekly <br />meetings are held with the Auditor's office, command staff and Internal Affairs staff to ensure that <br />timelines and investigative courses are followed and reported. <br />We found no evidence of interference with IA investigators in fulfilling their duties; IA investigators are <br />sensitive to the concerns and cultural needs of complainants and witnesses; they provide all reasonable <br />administrative rights of employees; command staff does not attempt to steer or guide the investigative <br />path; with the implementation of Blue Team, the department is holding supervisors accountable for <br />their oversight responsibilities; IA investigators are receiving appropriate training in the specialized field <br />of administrative investigations; and the Professional Standards Lieutenant has taken the lead role in <br />policy improvements. I remain concerned that higher risk policy and systemic issues identified by my <br />office have not met the pace or language as recommended. <br />4. Benchmarking investigative outcomes with like organizations. <br />We continue to obtain, compare and track other oversight agencies in the U.S., consent decrees and <br />policy recommendations. We remain in the upper percentiles for sustained allegations and also review <br />uses of force and other major incidents. While a smaller city, per capita statistics in various categories <br />remain favorable. No two oversight groups work alike. There is no one blueprint for agencies in the U.S. <br />The model in Eugene has a depth far beyond many cities in the U.S. We believe it is necessary and <br />effective. We wish that the Oregon Public Records law more broadly allowed for the disclosure of <br />personnel matters in government. <br />5. Enhance training for CRB members. <br />Not only did the CRB vigorously take on case reviews, they engaged in a variety of training that <br />appreciated the differing life, cultural, professional and educational backgrounds and varying degrees of <br />exposure to law enforcement and corrections professionals, municipal government operations, the <br />criminal justice system, and the full and diverse range of communities served by local law enforcement <br />agencies. <br />6. Communicate outcomes more effectively. <br />Our newsletter stretched the parameters for providing the community, stakeholders, media and <br />interested parties with as much information as possible regarding complaints, outcomes and focus <br />topics. I am not aware of any oversight agency with our volume of complaints that provides this service <br />to the community. As indicated above, the next step is working with other city boards and commissions <br />to better coordinate information to the public, particularly when English is not their first language. <br />7. Advocating for the CRB to review difficult (where adjudication recommendations are "close" calls) <br />cases. <br />I believe the CRB (unfortunately with little media coverage or public attendance) heard difficult cases <br />involving many different policies and policy implications. These ranged from a serious use of force to <br />accommodating a woman's need to use a bathroom while in custody. Search and seizure cases and bias <br />policing allegations were also explored. Even though they are only required to meet four times in a <br />6 1 Office of the Police Auditor 2012 Annual Report <br />