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year, they met 12 times. It was clear that the CRB members took their responsibilities seriously and with <br />enthusiasm to serve their community. <br />Goals for 2013 — 2014 <br />I'm going to try to simplify this year. I thought that there were many improvements in 2012 -2013 but <br />more work needs to be done. <br />1. Promote constitutional — based policing as the foundation for law enforcement in Eugene. This <br />includes promoting the concept that people should feel safest when they are with police, even those <br />who have been arrested. It is expected that a new EPD records management system (RMS) will be of <br />significant value in tracking demographic data to better capture opportunities to identify bias -based <br />policing. <br />2. Work with the Police Commission, Human Rights Commission and Municipal Court and partner with <br />community agencies to broaden the understanding of the services provided in each venue and how <br />those services interact with police actions, particularly with segments of the community in which English <br />is not a first language. Given the current workload, taking on this task alone may fall short for each <br />agency unless we collaborate while respecting the neutrality of the Auditor's office and the courts. <br />3. Identify and evaluate weaknesses in high risk policies and practices. <br />4. Ensure that supervisors are meeting their Blue Team responsibilities. Conduct trend analysis based <br />on Blue Team data. <br />5. Maintain the outstanding performance of staff and the CRB. <br />Complaint Process: Within an administrative complaint process, what remains problematic, and is <br />often a major concern for a complainant, is a complaint that they are not guilty of an offense, that the <br />facts as stated by the officer are not accurate, that others allegedly committing the same offenses are <br />not arrested or charged, and that the time and expense to defend oneself is onerous. Within the <br />criminal justice system of the U.S., a heavy burden remains with the courts, prosecutors and defense <br />attorneys to ensure that justice is served when someone is charged with an offense. Any failures in <br />these systems place additional burdens on individuals and agencies like citizen complaint avenues. The <br />diagram on the next page captures the flow of complaints, whether generated by the community <br />(external complaints) or generated internally from the police department. It does not include <br />community impact cases. As the diagram /flow chart illustrates, complaints are handled thoroughly and <br />completely. Many variables exist that set the course for complaints. The City Ordinance for the <br />Auditor's office, the Charter Amendments, union contracts and labor /management negotiated protocols <br />all factor into the path of a particular complaint. <br />The following diagram is an excellent illustration of the volume of work and number of decisions that are <br />made throughout the complaint process. It is indicative of the need to have experienced professionals <br />with knowledge of administrative, and at times, criminal processes. One of the most difficult aspects of <br />the process is the classification of the complaint. City Council legislated that this is a function of the <br />Auditor's office. The decisions are not always easy and never made hastily. The Auditor must evaluate <br />Office of the Police Auditor 2012 Annual Report 17 <br />