Item 6: Report to City Council from Police Auditor

Home Browse Search

Service Complaint Surveys, 2009 -2012 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% I_II11_ —IY.. � r r r � P e� e� h a ¢ O P e e, h a ¢ O P e� e� h a ¢ O P e d h a ¢ O O o� o' , o� o" O� O� o� o� 5 ti 5 3 1 5 5 h PO3 a¢Oee P¢Oee a¢Oe O PaOee a¢Oee P¢Oee a¢Oe O O� Q�5 O� Q�5 Oh Q�5 oti C' U ■ 2009 ■ 2010 2011 2012 As shown above, the percent of respondents who agree that the Auditor's Office was helpful has steadily increased, as has the percent of respondents who agree that the supervisor addressed their concerns. The percent of respondents who agree that the supervisor has listened to their concerns has increased greatly, from about 60% in 2009 -2010 to 78% in 2012. Policy Complaints and Inquiries Complaints are classified as policy complaints where the complainant "is dissatisfied with current policies or established procedures." Civilian Oversight Protocols, Classification of Complaints 1.d. These complaints are referred to either a supervisor (where appropriate) or an Internal Affairs sergeant. For example, a policy complaint may be investigated by a supervisor where a particular officer, division, or program is the focus of the complaint. Similar to a service complaint, the investigator will contact the complainant, as well as any involved officer(s), and write a memo detailing their resolution of the complaint. The Auditor's office reviews the memo and follows up with the complaining party. A complaint may be classified as an inquiry where it involves a "question about the propriety of an employee's actions or a department policy, procedure, or regulation in a manner which indicates dissatisfaction, but which does not necessarily constitute or imply an allegation of misconduct." EPD Police Operations Manual (POM) 1102 -3, Part I.A.I. An inquiry may be investigated by a supervisor, Internal Affairs sergeant, or the Internal Affairs coordinator, as appropriate. The Auditor's Office is kept Office of the Police Auditor 2012 Annual Report 125