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Question #6 was added to the survey during 2011; it is a yes or no question and includes a space for <br />comments. Of the 34 surveys that answered this question, only 8 would have preferred speaking with <br />the officer (one of those would have preferred speaking with both the officer and supervisor); 26 <br />preferred speaking with the supervisor. For comparison, in 2011, 18 of 20 respondents preferred <br />speaking with the supervisor. <br />Question 1 : Helpfulness of the <br />Auditor's Office <br />3 Agree <br />Somewhat <br />,8% <br />1 Disagree <br />Somewhat <br />,3% <br />2 <br />Disagree, <br />5% <br />Question 3: Supervisor Addressed <br />Concerns <br />Question 4: Supervisor Listened to <br />Concerns <br />4gree <br />iewhat <br />8% <br />Disagree <br />)mewhat <br />3 0% <br />agree, <br />9% <br />5 Agree <br />iewhat <br />16% <br />2 Disagree <br />Somewhat <br />,7% <br />1 <br />Disagree, <br />3% <br />Question 5: Overall Satisfaction with <br />Outcome <br />5 Agree <br />rpw Somewhat <br />15% <br />. Ag ree, <br />9 Disagree <br />Somewhat <br />27% <br />3 <br />Disagree, <br />9% <br />In 2012, 92% of respondents agreed or somewhat agreed that the Auditor's Office was helpful in taking <br />their complaint (Question 1). This is a slight increase from 2011, when 89% answered the same. Overall <br />satisfaction with the process (Question 5) increased slightly to 64% from 62% in 2011 and 2010. A <br />24 1 Office of the Police Auditor 2012 Annual Report <br />