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Section Three: Risk Assessment already counted as incidents within other service categories. The medical transport numbers are included in this report because an increase in transports will adversely affect the amount of time ambulances are available to respond to other calls for service. Frequency of Calls Detailed incident information is maintained on an internally developed database called the Incident Reporter program. Fire company officers (captains and lieutenants) complete a report for each incident their crews respond to, and the information is then entered into the database. One gap in this collection system is that the Incident Reporter database does not include all dispatch records. Eugene, in cooperation with its metropolitan area partners, has recently upgraded to a new integrated computer-aided dispatch (CAD) and is in the process of implementing a dedicated fire and EMS records management system (RMS) that will more comprehensively track all incidents within the area-wide system. These two changes should reduce the potential for errors and allow for improved analysis of all call types. Fire Incidents Table 3.5 summarizes fire incidents by type, total number of fire responses annually, and the daily (24-hour) average for each year. These were calculated using the activity descriptions within the current CAD system rather than the Incident Reporter database in order to ensure that all calls were included. A limitation of this system is that it utilizes call types as determined by the dispatcher based on information provided by the caller, and in some cases this may differ from the actual nature of the call as reported by the company officer in Incident Reporter. Table 3.5 Frequency of Fire Incidents Call Type FY02 FY03 FY04 Structure 111 111 124 Auto 156 134 132 Brush 218 258 255 Trash 33 41 44 Misc. 287 301 294 Smoke 222 202 172 Arson 9 16 8 Tota I 1,036 1,063 '1,029 Daily Avg. 3 3 3 Automatic Fire Alarms Automatic fire alarms are included here because they necessitate an emergency response. Statistically, however, nearly all automatic fire alarms are false reports. Consequently, many of these calls result in a "disregard" or cancellation of the responding unit(s) while still en route, when a responsible party confirms that there is no fire and no response is needed. These calls generally consist of alarm system activations where the system malfunctioned, was inadvertently 24