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Section Twelve: Future Needs, Recommendations, and Service Improvement Service Improvement Goals 'Using the information compiled for this document, this section is intended to provide information related to the specific goals that have been developed as a part of the annual evaluation of Eugene Fire & EMS' Standards of Coverage Deployment Plan. As the department's goals are further refined or revised, the following information will be provided for every goal listed: National, regional, or local standard used to establish the goal. A brief report or statement confirming that the goal is applicable to Eugene Fire & EMS, considering the department's current resources, risk analysis, and ability to add infrastructure, staffing, and/or equipment. Estimated cost to implement goal if increased resources are required. Desired time line for implementation of goal. Method to measure stated goal and/or objective. We recognize that NFPA 1710 has established a deployment standard with specific response times and staffing for all types of calls. We will continue to measure our performance against these response time goals as well as our own adopted response time goals. However, the level of staffing of fire and other emergency apparatus remains a local decision in order to allow jurisdictions appropriate flexibility to deal with their environment, as long as legal mandates and safety concerns are met. It is the responsibility of the authority having jurisdiction to assess the risk in the service community and to provide the needed resources to control that risk safely and effectively. Our goals for FY2005 are the following: o Improve overall first-in response times in both risk areas - "A" and "B.". o Improve structure fire response in both risk areas -- "A" and "B." o Improve ambulance response times in all three ambulance response zones - 1, 2, and 3. To achieve these goals, we will take the following actions: o Continue to deploy ambulances according to area and temporal demand, modifying schedules and assignments as necessary. o Continue to move up companies to fill in at other stations when "home" companies are responding to calls or engaged in non-emergency activity out of quarters. o Develop and implement other interim deployment strategies while pursuing additional resources to improve response time performance. 85