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I1. Methodology The ICMA-PERF Review Team conducted a management review of the Eugene Police Department (EPD) and its relationship with the residents of Eugene in January, 2005. The team designed the review to be broad in nature, encompassing several different components of the larger management question faced by EPD. ICMA, a leading organization in local government management, was responsible for writing the assessment and focused primarily on police governance and community relations in its investigations. PERF, a recognized expert in police management, addressed police operations and training. This report is the result of the combined efforts of review team, and represents an integrated approach in its recommendations to addressing the current crisis. Assessment of Community Values, Perceptions, and Needs ICMA embarked upon a process to assess the values, perceptions, and needs of the community as they related to police-community relations. To accomplish this, ICMA conducted focus groups and individual interviews (by phone and in person), reviewed relevant documents and the City of Eugene website, attended Police Conunission and city council meetings, conducted a review of media articles and other news releases, and established a toll-free watts phone line wherein persons could call and provide comment on the process and their views on policing in the City of Eugene. Focus Groups: Working with the city manager's office, a working list of approximately 400 stakeholders was narrowed to 150 to participate in eighteen focus groups2 conducted throughout the city during January, 2005. Letters from both the city manager and ICMA were sent to the targeted group inviting them to participate. 2 A total of 147 individuals participated in the focus groups. These participants included grassroots community melnbers; members of the city council, police and human rights cmmnissions, representatives of local 3