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7 <br />INFRASTRUCTURE: <br /> <br />Look at city codes – some discriminatory codes exist (3) <br /> <br />Put out positive PR regarding race issues and not just have negative issues portrayed by <br />media (5) <br /> <br />Use media to present positive images of values, accountability – publish meetings, goals <br />and timelines. (5) <br /> <br />Have a full-time trained PR employee (5) <br /> <br />Survey/audit of organization by an outsider person to identify diversity gaps in training <br />and other areas. (5) <br /> <br />Have an internal ombudsman to provide support to employees of color and protect <br />privacy (5) <br /> <br />Point I heard a lot – people don’t know they have avenue or recourse…place for <br />complaints (6) <br /> <br />The Diversity and Human Rights Coalition (DHRC) organizations should hire an <br />ombudsman to address complaints and recruitment and retention issues. (5) <br /> <br />Culturally competent policies are lacking (7) <br /> <br /> <br />EMPLOYMENT: <br /> <br />Retention…need opportunities to grow (3) <br /> <br />A place employees of color can go for support. There may be one other person of color <br />in a department for support. The city could look at retention, recruitment policies, and a <br />system for support. People of color don’t get support from institutions. Recruitment <br />techniques are important. (5) <br /> <br />Glass ceiling in Eugene (4) <br /> <br />Hiring process include “culturally competent” component (7) <br /> <br />Need more people of color in management – can city be model for others (7) <br /> <br />Include diversity and cultural competency as part of job skills and include as part of <br />evaluation (7) <br /> <br />Teach people how to navigate employment system (10) <br /> <br />The City Manager said people do find ways to apply for jobs at the City of Eugene, but <br />we rarely go back and ask unsuccessful candidates for information. What parts of the <br />process didn’t work for them? Recruitment? Selection? Oral interview? It’s one thing to <br /> <br />