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<br /> <br /> Independent Police Auditor’s Office -- 2017 Annual Report 11 <br /> <br /> <br />The most common method used by the community to file complaints with our office continues to be <br />the telephone (52%). The phone has consistently been the source of about half of our complaints. <br />Walk-in complaints increased substantially, possibly due to our additional signage. <br /> <br />2017 Complaint and Commendation Statistics <br />Classification and Number of Complaints <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />How were complaints filed? <br /> <br /> <br /> <br /> <br />0% <br />5% <br />10% <br />15% <br />20% <br />25% <br />2013 2014 2015 2016 2017 <br />Auditor Complaint Form Internal Social Media Walk In <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Allegations of <br />Misconduct(includin <br />g Criminal Conduct) <br />(Crimn <br /> <br /> <br />Days to close Supervisor <br />Actions (median) <br /> <br /> <br />) ( <br />275 <br />49 <br />1 <br />26 <br />24 <br />Misconduct <br />complaints <br />from community members <br />Internally generated <br />complaints <br /> <br /> Officer involved <br />shootings <br /> <br />Our office received 325 complaints in 2017, which <br />was an 11% decrease from 2016. <br /> <br />Classification 2017 2016 <br />Allegation of <br />Misconduct <br />22 24 <br />Allegation of <br />Criminal Conduct <br />4 5 <br />Incident Review 22 22 <br />Respectful Work <br />Environment <br />1 7 <br />Inquiry 108 104 <br />Policy Complaint 31 37 <br />Service Complaint 137 171 <br /> <br />Service complaints decreased most sharply (almost <br />20%). Respectful Work Environment complaints also <br />decreased significantly, from 7 in 2016 to only 1 in <br />2017. <br />September 24, 2018, Work Session – Item 2