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2017 Incident Reviews, Inquiries, Policy Complaints, and Service Complaints <br />Received <br />Date <br />Closed Date Time Open <br />(days) <br />Classification Summary Outcome <br />7/10/2017 7/27/2017 17 Performance RP requested to speak to an supervisor as an <br />officer he had contact with did not know the <br />current laws pertaining to pedestrians in the <br />crosswalk and when vehicle could proceed. <br />Lieutenant spoke with Officer and confirmed that he had not been <br />updated on the new law; training was provided, and Lt. spoke with <br />RP. <br />7/10/2017 8/25/2017 45 Policy RP felt he got the run around when trying to <br />report aggressive dogs in a city park. <br />Sgt. contacted RP and explained EPD procedures for dealing with <br />dog at large issues. <br />7/10/2017 7/27/2017 17 Service Level RP was unhappy with response time for loud <br />noise coming from her neighbors. <br />Supervisor reviewed calls and found that call takers processed the <br />calls professionally and within policy. Supervisor contacted RP <br />who felt that the call takers should have recognized that she was in <br />distress and having a medical emergency and at least sent <br />Cahoots. Supervisor explained that RP would have to make that <br />clear to call takers as her call that night had been a patrol call for <br />the noise only. <br />7/12/2017 9/1/2017 49 Courtesy RP felt an officer was rude and abrupt during a <br />traffic stop, right after she had experienced a <br />tragic event. <br />Sgt. reviewed the officer's BWV and found the officer to have been <br />professional in the contact. Sgt. spoke with RP who agreed that <br />her perception could have been off because of the situation she <br />was dealing with. RP was happy with the follow up. <br />7/2/2017 8/25/2017 53 Incident Review <br />Conduct <br />RP claimed that an INET officer who was <br />undercover for EPD sexually assaulted her. <br />Investigation found that the man identified was not a police officer. <br />Springfield PD followed up with RP to file a report. <br />7/13/2017 8/16/2017 33 Inquiry RP was unhappy that an officer advised his wife <br />to carry a gun at all times when traveling bike <br />paths without knowing her level of gun expertize. <br />Sgt. spoke with RP and his wife concerning the interaction with the <br />officer. <br />7/14/2017 7/25/2017 11 Incident Review <br />Dismissed: <br />Timeliness <br />RP alleged that EPD would not help her with <br />filing charges against her ex for attempting to kill <br />her in 2013. <br />Sgt. reviewed reports taken at the time and verified that officers <br />had come to the proper conclusion, finding no probable cause to <br />arrest RP's ex. Auditor Dismissed: Timeliness <br />7/14/2017 7/20/2017 6 Inquiry RP alleged that a rape that was reported 3 days <br />previously was not taken seriously. <br />Sgt. found that no incident had been reported by RP in the last <br />week. Reports from earlier in the year had been reported and the <br />cases were open and in progress. <br />7/14/2017 7/18/2017 4 Performance RP was unhappy because he had to pay a fee to <br />retrieve his dog from the shelter after being <br />arrested. <br />Sgt. learned that the officer in question did not have the correct <br />information about the fee that would be charged, and he was <br />provided the correct information. <br />7/17/2017 7/20/2017 3 Performance <br />Dismissed: <br />Alternate <br />Remedy <br />RP was unhappy with how an officer handled an <br />issue between him and a customer and money <br />from a job not yet completed. <br />Dismissed: Alternate Remedy <br />Appendix B Page 17 of 32 September 24, 2018, Work Session – Item 2