Ordinance No. 19359 - Laserfiche WebLink

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Section 12. Responsi bi 1 ~ti es,,,..~to Pu,b~ i c. ~~} R_,e~ air. any damage caused to the property of building owners or users or any other .person, by the Grantee? shall be repaired fully and promptly by the Grantee. ~Z} Removal of Facilities U on Re uest. Upon termination of ser- vices to any subscriber, the Grantee shall remove promptly all its above ground eternal facilities and equipment from the premises of the subscriber at the owner's written request. ~3} Complaint Procedures and_1nqu,~,,ri es. ~a} Grantee shall maintain an office in the city of Eugene, which shall be open during ali the usual business hours with its telephone listed in directories of the telephone company serving the franchise terri- tory, and be so operated that complaints and requests for repairs or adjust- ments may be received at any time, day or night, seven days a week. The phone number and address of this office shall be furnished to each subscriber by the Grantee. ~b~ Except as provided in paragraph ~c~ of this subsection, original records including service records pertaining to complaints received by the Grantee, and of the office procedures followed to satisfy those com- plaints shall be maintained by the Grantee for a period of~not less than 3 years in Lane County, Dregon, and made available for inspection by the com- mission vn reasonable notice to the Grantee. This record shall be considered by the commission in evaluating Grantee's system. Amended by Grdinance No. 19359, 1Q/14/85.} ~c} Grantee may annually summarize complaints received re- garding programming and then destroy the original records regarding these complaints if it files a written copy of the summary with the commission. Added by Ordinance No. 19359, 1Q/14/85.~ Grdinance - ~1