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Administrative Order Page 14 of 16 <br />showing that a rental housing application was submitted as well as evidence demonstrating that <br />the application was not processed as required by EC 8.425(16), such as the date/time stamp <br />provided by the landlord. <br /> <br />9. In the case of a complaint regarding a violation of EC 8.425(17), the complainant <br />shall submit with the complaint a copy of the written notice provided to the owner and information <br />showing that the tenant is eligible to receive relocation assistance (such as a copy of the termination <br />notice and any correspondence between the owner or the owner’s agent and the complainant <br />regarding the termination of tenancy) as required by EC 8.425(17). <br /> <br />10. In the case of a complaint regarding a violation of EC 8.425(18), the complainant <br />shall submit with the complaint a copy of the written termination of tenancy notice showing that <br />the complainant is the subject of the notice, as required by EC 8.425(18). <br /> <br />11. The City Manager shall review the complaint and documentation and shall provide <br />written notice of the complaint to the owner or the owner’s agent upon a determination that: <br /> <br />(a) The complainant has standing to file the complaint; <br /> <br />(b) The alleged violation could constitute a violation of the City’s Rental <br />Housing Code; and <br /> <br />(c) The owner failed to respond within the applicable period identified in <br />sections 1 and 2 above. <br /> <br />12. When a complaint is filed with the City, the City Manager shall provide the written <br />notice required by section 11 above and shall initiate an investigation of any complaint found to <br />be a potentially valid complaint unless prior to that time the complaint is withdrawn in writing by <br />the complainant. If the investigation results in a determination that the complaint is not valid, the <br />City Manager shall notify all parties of that determination and the case shall be closed. <br /> <br />13. If the investigation results in a determination that the complaint is valid, the City <br />Manager shall issue a written order that includes the following: <br />(a) The complete address where the alleged violation has occurred; <br />(b) A statement that the City Manager has found a violation of EC 8.425, and a <br />detailed description of the violation(s); <br /> <br />(c) Except as provided in subsections (d) and (e) below, a requirement that the <br />owner remedy the violation, including completion of any required repairs, within ten (10) <br />days from the date of the order, unless the City Manager determines the repairs or remedy <br />cannot be completed within that period of time, in which case the owner or owner’s agent <br />shall, within the ten (10) day period, submit a compliance schedule for completion of the <br />repairs or remedy that is acceptable to the City Manager; <br /> <br />(d) When the City Manager determines that repairs are needed to remedy a lack <br />of essential services, a requirement that the owner complete the required repairs within 48 <br />hours of issuance of the order, unless the City Manager determines the repairs cannot be