Item 4 - Report on Mobile Healthcare Services Option

Home Browse Search

physician consultation. If the condition can be safely treated without seeing a physician, the patient is released with advice on how to continue self-treatment and look for signs of any additional problems. Treat and refer. If the MPCU staff determines that the patient will need follow-up care, but not urgently, the patient may be referred to a doctor’s office or clinic for a regular appointment. In some cases, the MPCU staff may be able to book the appointment on the spot by accessing an appointment database. Transport, non-emergency. In cases where the patient requires further treatment soon, the MPCU staff will call for a non-emergency ambulance or wheelchair transport vehicle. If necessary and appropriate, the MPCU can transport the patient. 3.6Provider and Patient Education Fire/EMS, ambulance, public safety, communications personnel and community health care providers will be educated on the changes in system design and how it alters the type of care provided. In most cases, the biggest change is the addition of the MediHelp call center and MPCU services. The integration of emergency and non-emergency medical services into a seamless system of call prioritization, telephone and online advice, response, treatment or referral, and transportation if necessary, will require the full-time services of a MHS Education Specialist. The Education Specialist will also provide patient education services. The concept of a MediHelp Call Center and “house calls” for pressing but non-urgent illnesses or injuries is new to most communities. Through an established and successful EMS community education program model known as FireMed, which includes an extensive media campaign as well as special events and public presentations, the MHS Education Specialist will prepare each community, prior to initiation of services. An ongoing program of community education will maintain and improve communications. 9