Item A: Tri-Annual Report to CC from Police Auditor

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A copy of the report is sent to the OPA for review and determination of completeness and thoroughness. Complaints may also be informally resolved through mediation. It is a voluntary opportunity for officers to enhance their customer service skills and for members of the public to develop understanding of police procedures and operations. If during intake, a complaint seems appropriate for mediation, the OPA asks the complainant if they are interested in mediation and explains the program. If the complainant is interested, a note is made in the database and the involved officer is contacted. Mediation requires the approval and consent of the auditor, the police chief, the involved officer and the complainant. The OPA has had a significant impact on the course and outcomes of investigations. An external assessment of these processes broadens the understandings police have with regard to citizen complaints and the important issues that arise from these complaints. Related Data* *(At times complaint numbers may not match up exactly, particularly in cases where the date of the incident occurred in a year prior to the deposition: i.e.: complaint filed in December but adjudicated in February.) ϮϬϭϭƚŽƚĂůƉŽůŝĐĞĐĂůůƐĨŽƌƐĞƌǀŝĐĞ;ǁŚĞƌĞƉŽůŝĐĞƌĞƐƉŽŶĚĞĚŝŶĐůƵĚŝŶŐŽĨĨŝĐĞƌŝŶŝƚŝĂƚĞĚͿ͗104,660 (up approximately 7% from 2010); (2009: 98,796; 2010: 97,277) ϮϬϭϬƚŽƚĂůĐƵƐƚŽĚǇĂƌƌĞƐƚƐĂŶĚŵŝƐĚĞŵĞĂŶŽƌĐŝƚĂƚŝŽŶƐŝŶĐůƵĚŝŶŐh//ĂƌƌĞƐƚƐ;ϱϵϲh//ĂƌƌĞƐƚƐͿ͗ 15,471 (2009: 16,358; 2010: 14,626) ϮϬϭϬĐƵƐƚŽĚǇĂƌƌĞƐƚƐĂŶĚŵŝƐĚĞŵĞĂŶŽƌĐŝƚĂƚŝŽŶƐŝŶĐůƵĚŝŶŐh//ĂƌƌĞƐƚƐƉĞƌĐĂƉŝƚĂĂƌƌĞƐƚƐ;ďĂƐĞĚŽŶ ĞƐƚŝŵĂƚĞĚƉŽƉƵůĂƚŝŽŶŽĨϭϱϬ͕ϬϬϬͿƌĂƚĞ: 0.099 ϮϬϭϭdĂƐĞƌĚŝƐĐŚĂƌŐĞƐ͗20; 43 incidents where a Taser warning was given but not discharged ϮϬϭϬdĂƐĞƌĚŝƐĐŚĂƌŐĞƐ: 20 (2009: 24) dŽƚĂůhŶŝĨŽƌŵĞĚdƌĂĨĨŝĐŝƚĂƚŝŽŶƐ͗ 2011: 13,133 2010: 16,760 2009: 18,299 2008: 15,282 9