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<br />2011 Complaint Statistics and Review <br /> <br /> an increase of 10.7% from 2010 (when we <br />received only 326 complaints). As in previous years, the majority of the complaints (184) were classified <br />as service complaints. <br /> <br />Classification # of Complaints <br />Allegation of Criminal Conduct 8 <br />Allegation of Misconduct 62 <br />Inquiries 54 <br />Policy Complaint 53 <br />Service Complaint 184 <br /> <br />2011 Total Complaints <br />15% Policy <br />Complaints (53) <br />15% Inquiries <br />(54) <br />17% Allegations <br />of Misconduct <br />(62) <br />51 % Service <br />Complaints (184) <br />2% Allegations of <br />Criminal Conduct <br />(8) <br /> <br /> <br />10 <br /> <br />