Laserfiche WebLink
Service Complaints and Surveys <br />Service complaints, policy complaints, and inquiries are handled in a different manner than allegations <br />of criminal conduct or misconduct. Service complaints are complaints "about police employee <br />performance or demeanor, customer service and /or level of police service." E.C.C. § 2.452. Generally, <br />service complaints are referred to the supervisor of the involved officer(s) for follow up with both the <br />complainant and the involved officer(s). The supervisor will write a memo detailing their review of the <br />complaint and contact with the involved parties, which the Auditor's Office reviews for completeness <br />and thoroughness. The Auditor's Office then contacts the complaining party for a follow up survey. <br />2012 Service Complaints by Sub - Classification <br />1% Use of Force, <br />(1) �7 % Conduct (11) <br />10% Service <br />level (17) <br />24% Courtesy (41) <br />56% Performance <br />(96) <br />1 %Disputed <br />Facts (2) <br />1% Other (2) <br />We have seen an overall decrease in conduct- and service level- related complaints, but we have seen an <br />increase in performance - related complaints. At the same time, courtesy - related complaints have <br />remained relatively steady (though they have decreased to only 41 this year after last year's high of 64). <br />22 1 Office of the Police Auditor 2012 Annual Report <br />