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Service Complaints by Sub - Classification, 2008 -2011 <br />100 <br />90 <br />80 <br />70 <br />60 <br />50 <br />40 <br />30 <br />20 <br />10 <br />0 <br />Service Complaint Surveys <br />■ 2008 <br />■ 2009 <br />2010 <br />2011 <br />2012 <br />We received 37 returned surveys in 2012 from 170 total service complaints, for a response rate of <br />21.8 %. This is slightly down from 2011's rate of 23.9% (44 of 184 returned), but slightly improved from <br />our 2010 rate of 21.5% (46 of 214 returned). The questions on the surveys are as follows: <br />1) Staff member(s) at the Office of the Police Auditor was /were helpful in taking my complaint. <br />2) Were you contacted by the EPD employee's supervisor? <br />3) If yes to #2, my concerns were addressed by the supervisor. <br />4) The supervisor listened to my concerns. <br />5) I am satisfied with the outcome of the complaint investigation. <br />6) Would you have preferred to speak with the involved officer rather than the supervisor? <br />Questions #1, #3, #4, and #5 are answered with a ranking: Agree, Agree Somewhat, Disagree Somewhat, <br />and Disagree. Question #2 is a yes or no question. We received 31 "Yes" answers (83.8 %) and three <br />"No" answers — two respondents had been contacted by the supervisor but still disagreed with the <br />response, and one believed she was contacted by the involved officer (it was a supervisor) and <br />appreciated the follow up. We also received one "N /A ", one " ? ", and one blank response (our records <br />showed that in all three cases, the respondent was in fact contacted by a supervisor). <br />Office of the Police Auditor 2012 Annual Report 123 <br />o� aka` � �� � <br />G Ka 0 <br />� <br />tom° <br />